Cancellation & Refund Policy

Effective Date: April 5, 2025

At ThePumu Media, we are committed to delivering high-quality digital marketing services tailored to meet our clients’ unique needs. We understand that circumstances may change, and we have established the following cancellation and refund policy to address such situations transparently.

1. Service Cancellation

  • Before Project Commencement: Clients may cancel their service request without incurring any charges if the cancellation is made prior to the initiation of the project. A written notification via email to thepumumedia@gmail.com is required for such cancellations.
  • After Project Commencement: If a client wishes to cancel services after the project has begun, they will be responsible for the costs of all work completed up to the point of cancellation. This amount will be determined based on the agreed-upon project scope and rates.

2. Refund Policy

Our refund policy is designed to be fair and transparent:

  • Performance-Based Services: For specific services, such as content creation and paid advertising, we offer a performance-based refund policy. If we are unable to achieve the agreed-upon performance metrics, clients are eligible for a full refund of our service fees. This policy underscores our commitment to delivering results.
  • Non-Performance-Based Services: For other services not covered under the performance-based refund policy, refunds will be considered on a case-by-case basis. Factors such as the nature of the service, the amount of work completed, and the reasons for dissatisfaction will be taken into account.
  • Ad Spend: Please note that any funds allocated for ad spend are managed directly by third-party platforms (e.g., Google Ads, Facebook Ads) and are non-refundable through ThePumu Media. Clients should refer to the respective platforms’ refund policies for ad spend-related concerns.

3. Process for Requesting Cancellations and Refunds

To initiate a cancellation or refund request:

  1. Contact Us: Send a detailed email to thepumumedia@gmail.com outlining your request, including the reasons for cancellation or refund.
  2. Review: Our team will review your request in line with our policy and may reach out for additional information if necessary.
  3. Resolution: We will communicate our decision regarding the cancellation or refund within 7 business days of receiving the request. Approved refunds will be processed promptly, and funds will be returned using the original payment method.

4. Exceptions

Certain services or situations may be exempt from this cancellation and refund policy:

  • Customized Services: Services that involve significant customization or personalization may not be eligible for refunds once work has commenced.
  • Third-Party Services: Services involving third-party vendors or platforms may be subject to the terms and conditions of those entities.

5. Changes to This Policy

ThePumu Media reserves the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on our website. Clients are encouraged to review this policy periodically to stay informed of any updates.

6. Contact Us

For any questions or concerns regarding this policy or to request a cancellation or refund, please contact us:

By engaging with our services, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.